Business metrics, independently verified.
Evidence for the numbers that matter most.
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Metrics page. A company’s verified metrics in one place. Each metric opens its certificate.
Metrics
Independently verified | Metric Verification Network
acme.examplehello@acme.example
Service
Uptime, monthly99.98% Success rate94% Mean time to restore service1.6 hours Incident resolution within target95.7% Change success rate98.4%Metric Verification NetworkCertificate 1522365797
Certificate of Verification
Acme Inc. had the following metric verified on .
214
- Definition
- Paying customers that sent a request to the production service in the month. Test and internal accounts do not count.
- Formula
- Count of paying customers with production requests in the month
- Data Sources
- Billing systemUsage records
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 1644492727
Certificate of Verification
Acme Inc. had the following metric verified on .
94%
- Definition
- The share of closed projects that met their agreed scope with no rework. Projects that the client cancelled do not count.
- Formula
- (Projects delivered to scope without rework ÷ projects closed in the month) × 100
- Data Sources
- Project tracker
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 0818070820
Certificate of Verification
Acme Inc. had the following metric verified on .
99.98%
- Definition
- How much of the month the service answered its checks. Announced maintenance does not count.
- Formula
- (Minutes available ÷ (all minutes in the month − announced maintenance minutes)) × 100
- Data Sources
- Uptime monitor
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 3300002372
Certificate of Verification
Acme Inc. had the following metric verified on .
1.3%
- Definition
- The share of paying customers who cancel in a calendar month. Trials, refunds and internal accounts do not count.
- Formula
- (Customers lost in the month ÷ customers active at its start) × 100
- Data Sources
- Payment processorSubscription list
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 2381640597
Certificate of Verification
Acme Inc. had the following metric verified on .
1.6 hours
- Definition
- The average time from the start of a severity 1 incident to the return of usable service, over the severity 1 incidents restored in the month.
- Formula
- Sum of restore times ÷ severity 1 incidents restored in the month
- Data Sources
- Incident management systemStatus page
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 3075219846
Certificate of Verification
Acme Inc. had the following metric verified on .
95.7%
- Definition
- The share of incidents resolved in the month that were resolved within the contracted time for their severity.
- Formula
- (Incidents resolved within target ÷ incidents resolved in the month) × 100
- Data Sources
- Support ticketing system
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 4518920372
Certificate of Verification
Acme Inc. had the following metric verified on .
98.4%
- Definition
- The share of changes closed in the month that followed the change procedure, finished in their window, were not backed out and caused no severity 1 or 2 incident.
- Formula
- (Successful changes ÷ changes closed in the month) × 100
- Data Sources
- IT service management system
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 5260431987
Certificate of Verification
Acme Inc. had the following metric verified on .
24 seconds
- Definition
- The average wait between a caller choosing to speak to an agent and an agent answering, across the calls answered in the month.
- Formula
- Sum of wait times ÷ calls answered in the month
- Data Sources
- Phone system
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 6142875093
Certificate of Verification
Acme Inc. had the following metric verified on .
81%
- Definition
- The share of support contacts resolved on the first contact, with no transfer and no repeat contact on the same issue within 15 business days.
- Formula
- (Contacts resolved on the first contact ÷ contacts handled in the month) × 100
- Data Sources
- Support ticketing system
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
Metric Verification NetworkCertificate 7396058214
Certificate of Verification
Acme Inc. had the following metric verified on .
4.6 of 5
- Definition
- The average score on a scale of 1 to 5 across the survey answers returned in the month, from customers surveyed after a support contact.
- Formula
- Sum of scores ÷ survey answers returned in the month
- Data Sources
- Survey toolSupport ticketing system
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
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Procurement
Select vendors on verified metrics. Ask them for their Metrics page on your next RFP.
Metric Verification NetworkCertificate 0818070820
Certificate of Verification
99.98%
- Definition
- How much of the month the service answered its checks. Announced maintenance does not count.
- Formula
- (Minutes available ÷ (all minutes in the month − announced maintenance minutes)) × 100
- Data Sources
- Uptime monitor
- Submitted by
- Ana Reyes, CFO, Acme Inc.
This verification was conducted according to Verification Methods v.1.2, makes no claims beyond the stated scope, and is governed by the Terms of Service. To authenticate this certificate, open it on metricverification.com by clicking here or scanning the code.
How it works
We review the data’s traceability from its systems of record to the metric’s final value.
- Annual recurring revenuePayment processor
- Uptime, monthlyUptime monitor
- Gross marginAccounting system
- Net promoter scoreSurvey tool
- Customer churn, monthlyPayment processor
- Median support replyHelp desk
- Full-time employeesPayroll system
- Net revenue retention, trailing 12 monthsPayment processor
- Active customers, trailing 12 monthsPayment processor
- Revenue, trailing 12 monthsAccounting system
- Monthly recurring revenuePayment processor